We know planning something special comes with questions — and we’re here for all of them. Here are a few things we get asked often to help you feel confident and excited about your upcoming experience.
With life as short as a half-taken breath, don’t plant anything but love. Ask, so your heart won’t remain confused.
We recommend booking at least 2 weeks in advance to ensure availability and allow time for personalized touches. We do not offer same-day bookings.
You can book directly through our website by selecting your package, choosing your add-ons, and completing the payment process. A 50% deposit is required at the time of booking to secure your date.
Absolutely. While our collections are pre-styled, we can personalize details like color schemes, signage, and florals. If you’d like something beyond our pre-styled options, we also offer full custom setups. Contact us — we’d love to bring your vision to life!
Yes! We love bringing your vision to life. If our collections don’t quite fit your occasion, contact us — we’ll help create a setup just for you.
Of course. Let us know the occasion and vibe you’re going for, and we’ll recommend the best package or create something custom.
We understand accidents happen, but excessive damage to items (e.g. tablecloths, decor) deemed non-reusable will incur a $75 replacement fee.
We require at least 3 hours of uninterrupted access to the setup location. Teardown is done promptly after your experience ends — indoors only if the cleanup add-on was selected, and always for outdoor setups.
Nope! We provide all decor and ambiance. Just show up and enjoy your moment.
Yes! Some packages, if specified, handle both setup and takedown. Just arrive, enjoy, and leave the rest to us.
Your reservation time begins at the agreed-upon start time. If you’re late, it may shorten your experience unless otherwise arranged.
Nope! Once setup is complete, we leave so you can enjoy your time privately. We return at the scheduled end time for teardown (if selected/or outdoor). Unless… you’d like us to record the moment! We love capturing happy faces — it’s totally optional and free. Just let us know!
We offer indoor backup options (some may have an added cost, such as a hotel room). You’re also welcome to move your event to your backyard or a local park near the original location. Rescheduling is also available with advance notice. We’ll always work with you to keep the magic alive.
Yes, weather permitting. Some months may be colder or rainier, but we adapt as much as possible. We’ll always be transparent and advise ahead of time if extreme weather is expected — and offer alternative options to keep your experience cozy and magical.
Some parks require permits. If you’re booking a public space, we’ll guide you on requirements or suggest approved locations.
We understand accidents happen, but excessive damage to items (e.g. tablecloths, decor) deemed non-reusable will incur a $75 replacement fee.
Yes! We offer a variety of add-ons to enhance your experience. These can be added at checkout or discussed in advance.
Definitely. We can also recommend local vendors or include a picnic board if requested.
We partner with local photographers and can connect you upon request.
Your reservation time begins at the agreed-upon start time. If you’re late, it may shorten your experience unless otherwise arranged.
Our self-care box includes wellness items like candles, bath salts, herbal tea, a journal, and more. It’s a perfect gift to yourself or someone who needs a moment of calm. We also offer a personalization quiz so you can let us know if this box is for pampering, healing after a breakup, motivation, or simply some well-deserved “me time.”
We’ll always replace any item that arrives damaged — just reach out and we’ll make it right.
We source clean and high quality products. Most items are vegan and eco conscious.
Yes, and we’ll even include a handwritten note. Just let us know during checkout.
We do not offer cancellations — all deposits are non-refundable. However, we’re happy to reschedule your experience as long as your new date is available. We know life happens, and we’ll do our best to accommodate.
Yes, a 50% deposit is required to secure your date. The remainder is due 48 hours before your event.
Yes! We specialize in romantic hotel and Airbnb setups. At the time of booking, please provide the full address, any entry codes, or ensure we’re added to the hotel reservation. Without access, we unfortunately cannot guarantee setup or delivery.
Absolutely. Backyards, rooftops, living rooms—we transform your space wherever it is.
Some parks and business locations require one. If needed, we’ll guide you on obtaining it or suggest alternate locations.
Yes, and we love them! From simple and sweet to jaw-dropping moments, we’ll help you plan something unforgettable.
Yes! We love celebrating all kinds of special milestones.
Yes. We specialize in surprise hotel room setups. We’ll coordinate discreetly with hotel staff to make it seamless.